Replacement Carpet
Some insurers will make a cash settlement (dependent upon the policy terms) but most will issue a mandate giving an ‘approved retailer’ the authority to replace the carpet.
When presenting the mandate to the retailer, make sure it is done with a sample of the damaged carpet so that a ‘like for like’ replacement is provided. Be wary of suggestions to replace a carpet with an inferior quality, lower grade or weight, or different pile fibre composition. If in doubt, get a second opinion.
Where damage has occurred to the underlay, this should be replaced at the same time as it is inadvisable to put a replacement carpet on an old or damaged underlay.
High standards of installation are as important for replacement carpet as they are for the original installation and consumers should complain if they are not happy.
When presenting the mandate to the retailer, make sure it is done with a sample of the damaged carpet so that a ‘like for like’ replacement is provided. Be wary of suggestions to replace a carpet with an inferior quality, lower grade or weight, or different pile fibre composition. If in doubt, get a second opinion.
Where damage has occurred to the underlay, this should be replaced at the same time as it is inadvisable to put a replacement carpet on an old or damaged underlay.
High standards of installation are as important for replacement carpet as they are for the original installation and consumers should complain if they are not happy.
Your rights explained
