General Advice when Buying Carpet
Get a written quotation before you place the order – especially if you are asked to leave a deposit.
Make sure there are no hidden extra costs to come and that the quote includes things like ‘furniture moving’, ‘waste removal’, ‘delivery’, etc. Ask your retailer about these.
Ensure your deposit is protected by paying it with a credit card. Remember that if you are buying from a Carpet Foundation member, your deposit is automatically protected – but that may not be the case elsewhere. We do not recommend paying up front in cash.
Be suspicious of ‘generous’ discounts. If it seems too good to be true, it will be!
Ask what will happen if things go wrong. Remember that if you buy online, service and back up is not guaranteed and you will be on your own in the event of a problem.
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Remember we are nationwide and all our shops have a Code of Practice which is approved by the Trading Standards Institute